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Public case information

Bank of America ATM Balance Inquiry Fee Settlement

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Bank of America · Out-of-network ATM balance inquiry fees · Settlement Reached

Last updated

About this case

Bank of America agreed to pay $2.25 million to resolve a class-action lawsuit alleging that it overcharged checking account holders who used certain ATMs at 7-Eleven locations between 2018 and 2021. The matter reached a settlement, with payments potentially available to qualifying customers and a claim deadline of July 29, 2026, for former customers.

Case overview

Defendant company
Bank of America
Product or service
Out-of-network ATM balance inquiry fees
Case name
Bank of America, 7-Eleven settlement
Court case number
3:19-cv-00264-DMS-MSB
Case status
Settlement Reached
Lawsuit type
Consumer
Reported harm
Billing Fees

Important dates

ATM fee settlement claim
Former account holder claim
Former customer settlement claim

Participation information

Availability is based on each listed participation option and its deadline.

ATM fee settlement claim

The article states that customers who used an ATM inside a 7-Eleven from May 1, 2018, through November 26, 2021, may be eligible to submit a claim.

File a claim by the stated deadline; the article does not provide a claim-form URL or enough information to determine current availability.

Type
Settlement Claim
Status
Deadline passed
Total settlement amount
$2,250,000
Payout
If approved, eligible customers will receive equal shares of the remaining settlement funds.
Reported proof requirement
Unclear
Official settlement information

Former account holder claim

Current and former Bank of America customers who used an FCTI-owned ATM inside a 7-Eleven store between May 1, 2018, and November 16, 2021, may have been included. The article specifically states that former account holders who were notified of the settlement needed to submit a claim.

Submit a claim using the class member ID provided in the settlement email or postcard notice and select a preferred payment method.

Type
Settlement Claim
Status
Deadline passed
Total settlement amount
$2,250,000
Payout
Payments were to vary and be distributed proportionally based on the number of impacted current account holders and valid claims submitted by former account holders.
Reported proof requirement
Unclear
Official claim form Official settlement information

Former customer settlement claim

Former Bank of America customers who qualify based on use of certain ATMs at 7-Eleven locations between 2018 and 2021 may have been required to submit a claim.

Submit an online claim by July 29, 2026, to seek compensation.

Type
Settlement Claim
Status
Deadline passed
Total settlement amount
$2,250,000
Payout
Payments to qualifying class members; the individual amount is not specified.
Reported proof requirement
Unclear
Official settlement information

Current account holder participation

Current Bank of America account holders who are part of the settlement class were described as not needing to take action.

No action is required according to the article.

Type
Other
Status
No action required

Current customer payment process

Some current Bank of America customers who qualify may have received notice by email or postcard and may not need to submit a claim.

Type
Other
Status
No action required
Payout
Payments may be issued without further action for qualifying customers; individual amounts are not specified.
Reported proof requirement
Unclear

Current account holder no-action process

Current Bank of America account holders who used an FCTI-owned ATM inside a 7-Eleven store between May 1, 2018, and November 16, 2021, may have been included.

No action was required for current account holders, according to settlement administrators.

Type
Other
Status
No action required
Total settlement amount
$2,250,000
Payout
Payments were to be distributed proportionally based on the number of impacted current account holders and valid claims submitted by former account holders.
Reported proof requirement
Unclear

Former account holder claim

Former Bank of America account holders who were charged more than one out-of-network fee for a balance inquiry at a 7-Eleven ATM between May 1, 2018, and November 16, 2021.

Former account holders must file a claim online to receive settlement benefits.

Type
Settlement Claim
Status
Unknown
Total settlement amount
$2,250,000
Reported proof requirement
Unclear

Automatic payment for eligible current account holders

Current Bank of America checking account holders who meet the settlement criteria may receive an automatic payment without filing paperwork.

No claim filing is required according to the stated settlement terms.

Type
Settlement Claim
Status
No action required
Total settlement amount
$2,250,000
Payout
The settlement fund will be divided equally among class members; individual payment amounts are unspecified.
Reported proof requirement
Unclear

Current Customer Automatic Payment Provision

The settlement website states that current Bank of America customers would not need to file a claim and that payments would be issued automatically if the settlement receives final court approval.

Type
Other
Status
Unknown
Payout
Automatic payment if the settlement receives final court approval, according to the stated settlement terms.
Reported proof requirement
No

Current account holder payment process

Current Bank of America account holders who were charged more than one out-of-network fee for a balance inquiry at a 7-Eleven ATM between May 1, 2018, and November 16, 2021.

No action is required to receive a payment, according to the article.

Type
Other
Status
No action required
Reported proof requirement
No

This information does not determine whether you qualify for a case.

Sources

Public reporting associated with this case.