Public case information

Delta Air Lines Refund and E-Credit Practices Class Action

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Delta Air Lines · Fully refundable airline tickets, refunds, and e-credits · Ongoing Litigation

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About this case

A proposed class action filed in a New York federal district court alleges that Delta Air Lines used a deceptive website design to steer customers who purchased fully refundable tickets toward expiring e-credits instead of refunds to their original form of payment. The complaint asserts breach of contract, violations of New York business law, negligent misrepresentation, and unjust enrichment; the matter is ongoing, and Delta had not responded in court as of the stated facts.

Case overview

Defendant company
Delta Air Lines
Product or service
Fully refundable airline tickets, refunds, and e-credits
Case status
Ongoing Litigation
Lawsuit type
Consumer
Reported harm
Misrepresentation

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Sources

Public reporting associated with this case.